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Trader’s Lounge
Nuvama Partners

Frequently Asked Questions (FAQ)

  • Account Closure
  • Account Modification / Profile Changes
  • Account Opening
  • Bracket Order
  • Buyback
  • Call & Trade
  • Charges
  • Charges For Physical Statements/reports
  • Demat Debit And Pledge Instructions
  • Depository
  • E-dis (Electronic Dis)
  • E-sip
  • Early Pay-in (Epi)
  • Escalation Matrix
  • Fund Transfer
  • Investing & Trading
  • Ipo Application
  • Login, Password Management & Account Modification
  • Margin Pledge / Unpledge
  • Margin Trading Funding (Mtf)
  • Market Eye - Nuvama Market
  • Mutual Funds
  • Nri Related
  • Offer For Sale
  • Our Brokerage Plans
  • Platform - Algohub
  • Platform - Nuvama Markets
  • Platform - Xtreme Trader
  • Reactivation
  • Reporting
  • Reporting & Transactions
  • Rights Issue
  • 1st Time Investment

Escalation Matrix

If your concern remains unresolved, escalate it through the steps below.

1
Raise your query or complaintResponse in 24–48 hrs

Start here for any unresolved trading, account or service query.

1800-102-3335|helpdesk@nuvama.com|Raise a ticket
2
Escalate to Head of Customer Care

Loveena Khatwani, Head of Customer Care, will personally review your case if Step 1 didn't resolve it.

head.customercare@nuvama.com|040-66375214
3
Escalate to Head, Client Experience OfficeFinal internal step

The highest internal point of escalation before regulatory bodies.

headcxo@nuvama.com
What is the procedure for filing a complaint? collapsed
What is the process for escalating a query which is unanswered? collapsed

Escalation Matrix expanded

INVESTOR GRIEVANCE MATRIX

 
Details
Contact Person Name
Address
Contact
Timing
Email
Customer
Care
Ramakrishna
Y
4th Floor, M B
Towers, Road
no. 2, Banjara
Hills,
Hyderabad -
500034
1800-102-
3335
8:30 AM to 5:30 PM
helpdesk
@nuvama.com
Head of
Customer
Care
Loveena
Khatwani
Unit No. 1 to
12, 1st Floor,
Kanakia Wall
Street,
Chakala,
Andheri Kurla
Road, Andheri
(E), Mumbai -
400093
040-41151625
9:00 AM to 5:30 PM
Head.customercare
@nuvama.com
Compliance
Officer
Umesh 
Manglani
801-804, Wing A,
Bldg No. 3, Inspire BKC,
G Block, Bandra Kurla Complex,
Bandra (East),
Mumbai - 400051
040-41151621
9:00 AM to 5:30 PM
Complianceofficer.nwil
@nuvama.com
MD & CEO
Rahul Jain
Unit No. 1 to
12, 1st Floor,
Kanakia Wall
Street,
Chakala,
Andheri Kurla
Road, Andheri
(E), Mumbai -
400093
040-41151623
9:00 AM to 5:30 PM
ceosoffice
@nuvama.com
Principal Officer
Alok Saigal
801-804, Wing A,
Bldg No. 3, Inspire BKC,
G Block, Bandra Kurla Complex,
Bandra (East),
Mumbai - 400051
040-41151623
9:00 AM to 5:30 PM
Complianceofficer.nwil
@nuvama.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at

NSE - https://investorhelpline.nseindia.com/NICEPLUS/
BSE – https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
MCX – https://www.mcxindia.com/Investor-Services
NCDEX – https://ncdex.com/investor-grievances/complaint-registration-form
CDSL – https://www.cdslindia.com/Footer/grievances.aspx
NSDL - https://www.epass.nsdl.com/frmLoginPageWebsiteComplaints.aspx

Please quote your Service Ticket/ Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange Portal.

What is SEBI score? collapsed
How do I file a complaint on SEBI Portal (scores) collapsed
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