Dos and Don'ts | Nuvama Wealth

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Nuvama Partners

The Do’s & Don’ts for Customers

Before Opening an Account
At the Time of Account Opening
Before You Start Trading
Smooth Fund Transfer
While You Trade
After Placing a Trade
Related to Depository Participant
Customer Awareness ON Security
How You Can Stay Protected at All Times
Before opening an account

Do’s

  • You are new to trading therefore; familiarize yourself with rules, regulations, by laws and circulars issued by Stock Exchanges/ SEBI

  • Carry out due diligence on the Stock Broker before registering as a client with them

  • Clear all your doubts by raising queries with the Relationship Manager prior to opening an account

Don’ts

  • Don’t start trading until you have read and understood the Risk Disclosure Document (RDD) and Member-Client Agreement

At the Time of Account Opening

Do’s

  • Go through the Member- Client Agreement and all the terms and conditions before signing the account opening form with your Stock Broker

  • Enter accurate, complete and factually correct details in the form since this will form the basis of your relationship with us

  • Provide accurate Email ID, DP ID, Bank account number and mobile number

  • Read and understand every point in the account opening form before signing

  • Understand the importance of maintaining a running account before signing the authorization for the same. (Maintaining a running account with us is not compulsory)

Don’ts

  • Don’t leave any spaces blank while filling the form.

  • Don’t overwrite, cancel, misspell the details

Before You Start Trading

Do’s

  • Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making and/or acting upon your investment decision

  • Make investments based on sound reasoning, after taking into account all publicly available information. You may access the websites of Companies and Regulators for this information

  • Make all payment in the form of cheque in the name of your Stock Broker only

Don’ts

  • Don’t trade in any product without knowing and/or understanding the associated risks and rewards

  • Don’t get influenced by information which is not originating from an appropriate source

  • Don’t get influenced into buying fundamentally unsound companies (penny stocks) based on sudden spurts in trading volumes or prices or non-authentic favourable looking articles/stories

  • Don’t match / synchronize trades with any other person for any thinly traded shares

  • Don’t indulge in any trading activity which results in disturbance of market equilibrium in any manner including manipulation of price of any scrips

  • Don’t get carried away by luring advertisements, if any

  • Don’t make cash payment or issue a cheque in the name of any employee of NWIL or any other person in respect of the transactions

  • Don’t issue blank / bearer cheque to anyone

Smooth Fund Transfer

Do’s

  • Payment of funds to be made only from the Bank Account mapped with the Trading Account

  • In case of payment through Pay Order, Demand Draft, Banker’s cheque, NEFT or RTGS; provide following proof of payment

    • Certificate from the issuing bank on its letterhead or on a plain paper with the seal of the issuing bank

    • Certified copy of the requisition slip (portion which is retained by the bank) to issue the instrument

    • Certified copy of the passbook/bank statement for the account debited to issue the instrument

    • Authentication of the bank account-number debited and name of the account holder by the issuing bank on the reverse of the instrument

  • Track your ledger regularly to check the credit for payment of funds

While You Trade

Do’s

  • Give clear and unambiguous instructions to the dealer while placing orders over the phone

  • All order instructions should be given verbally over recorded phone lines or in writing

  • You will be solely responsible for all transactions effected from internet trading. Therefore, change your password every fortnight

  • Be aware of the risk associated with the asset classes you are trading in the market and margin calls on them. In case of inadequate margin or non-payment of margin in your account, your positions will be squared off by the Risk Management team

  • Maintain adequate margins at all points of time. In case of margin shortfall or delay in payments, your outstanding position will be squared up.

Don’ts

  • In any circumstance, do not reveal your login credentials to any other person, not even an Nuvama representative

After Placing a Trade

Do’s

  • For every trade executed, go through the duly signed contract note from your Stock Broker and verify information like - details of the trade, trade time and number, transaction price, brokerage, your unique client-Id and Stock Broker’s name

  • Check your email accounts (as provided by you in ‘KYC’ form) on a daily basis. All your account related information including trade confirmation & obligations will be emailed to you

  • As a good practice, review and scrutinize your periodic statement regularly

  • Pay the margins within the prescribed time. Collect/pay, your mark to market margins, on your positions, on a daily basis from/to your Stock Broker

  • Deliver the shares in case of sale or pay the money in case of purchase before the pay-in day

  • Make payments; enhance margin through cheques  made out in favor of your Stock Broker only

Don’ts

  • Don’t accept unsigned contract note

Related to Depository Participant

Do’s

  • Check the transaction & holding statement received from the DP thoroughly

  • Handle Delivery Instruction Slips book issued to you, very carefully

  • Insist that the DIS numbers are pre-printed & your account number is pre-stamped

  • While sending securities for Demat, record the distinctive numbers of the securities sent

  • Always mention the details like ISIN, number of securities accurately. If in doubt, contact DP or your Stock Broker

  • Authorize corrections, over-writing or cancellations on the instruction slips by signing against the same

  • Ensure that all joint holders of the Demat account sign the slip

  • If there is space for multiple instructions and it is not used fully, please strike out the blank space for furnishing securities details

  • Please understand the benefits of executing  Power of Attorney  before signing the same

  • In case you are not transacting frequently  make use of the freezing facilities provided for your Demat account

Don’ts

  • Don’t issue Demat delivery instruction slip from any other family members/friends accounts. Issue the DIS  only from your own Demat account

  • Don’t sign blank Delivery instructions slip(s) while meeting security payin obligation

  • Don’t over-write, cancel, misspell or change the name and quantity of securities

  • Don’t leave your blank DIS slip/DIS book unattended at a Stock Broker branch or hand over to any Relationship or Service manager

Customer Awareness ON Security

Let’s face it, hackers are smart, and they’re only getting better by the minute. So while we work hard to keep the bad guys at bay, here’s what you can do to stay protected at all times

  • Beware of fraud

    • Don’t provide personal information such as Customer IDs, Passwords, and One Time Passwords (OTP) to anybody over the phone, the internet or via email

    • Don’t open or click on attachments included in emails from organizations or people you don’t know

  • How to detect a fake email or website

    • A message stating that your account may have been compromised, and asking for personal information

    • An email promising prize money for completing a survey or answering questions that compel you to reveal personal information

    • An email directing you to a fake website designed to look like the real thing

  • How fraudsters may try to trick you

    • Phishing: These are fake emails that appear to be sent by a credible source in order to compel you to reveal personal information, which can then be used to commit fraud

    • Vishing: These are phone calls by people pretending to work for Nuvama or another legitimate business, asking you to reveal personal information

    • Trojan / Virus: These are programs inadvertently installed on your computer to steal your sensitive information, spy on you, or cause a security breachSMiShing: These are SMS text messages that urge you to call a number to s a seemingly potential fraud

    • Ransomware: This refer to malware that infects your computer, blocks access to your files, and demands money from you in order to access your files once again

    • Spyware: This is a type of software that secretly monitors activity on your computer and reports back to the fraudster, who then uses the information to access your personal accounts

  • How you can secure your passwords

    Here’s how you can keep your passwords from falling into the wrong hands:

    • Ignore requests from organizations or individuals requesting you to verify your passwords or PINs, as no reputable financial organization does that

    • Memorise your passwords instead of writing them down, and don’t share them with anybody

    • Remember to change your passwords every 90 days or less

    • Use a combination of letters, numbers and special characters, with a mix of upper and lower case letters to make your passwords more secure

    • Avoid using family names, names of pets, and important dates

    • Avoid using common names or words in foreign languages to create your passwords

  • How we’re working to keep you safe

    • Security Implementations: All our trading systems are secured using effective security solutions like firewalls, intrusion detection systems, intrusion prevention systems and anti-malware systems.

    • Challenge Security: You will be prompted to enter your answer for challenge question to authenticate your transaction post you login into the application.

    • Email Notification: We send SMS and Email alerts which help you review if transaction made is accurate or fraudulent

    • Website Certificate: The SSL Certificate provides clear visual indicators of a green address bar. The green address bar /padlock verifies that the website belongs to the organization it claims to be from. As soon as the website URL address bar becomes green, customers can be assured it is the genuine website. Do not log in to the website whose Pad lock or address bard turns red or appears broken

How You Can Stay Protected at All Times

Do’s

  • Forward suspicious emails asking for sensitive information to antiphising@nuvama.com

  • Write to us at antiphising@nuvama.com, if you notice a duplicate Nuvama website of webpage

  • Call us on 1800-102-3335 right away, if you’ve provided sensitive account information to an unauthorised person, or to report a fraud

  • Install and update good-quality antivirus software

  • Use only devices (like USBs, external hard drives, and smartphones) that you completely trust

  • Exercise caution when using the internet at public places such as internet cafes and airport lounges

  • Type the entire Nuvama address (www.nuvamawealth.com) into your browser to avoid being misdirected to a bogus site when you use the search option

Don’ts

  • Reveal personal information such as Customer IDs, Passwords, and One Time Passwords (OTP) to anybody over the phone, the internet or via email

  • Open or click on attachments included in emails from organizations or people you don’t know

  • Enable the ‘Auto Run’ feature in Windows systems

  • Use an unlicensed operating system or one that hasn’t been updated regularly

  • Use an outdated web browser or one that isn’t up to date

  • Divulge personal information on social networks

  • Disclose personal or business information via a website link attached to an email

  • Trust a site appearing to belong to Nuvama if it doesn’t start with the ‘https’ prefix and doesn’t have a padlock symbol

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